Frequently Asked Questions

Account Creation

If you have already created an account, please login before starting your ad. If you have not placed classified ads previously with us, please set up an account prior to starting your ad. We do NOT require you to do it this way but we do recommend this being your first step. Using this method allows you to save your work and come back to the site later to finish it. In addition, if you run into any problems, our team can help much more effectively if you are logged in.

Can I choose when my ad will run?

Most packages have a set amount of days that the ad runs, but you are able to choose your start date for each publication(s) that your ad runs in.

When is the deadline to submit my ad?

See the “Deadlines” link in the box under the account log in.

What if I miss the deadline for a publication?
Unfortunately, you will need to choose the next available date. If the date is unavailable on your screen, the deadline has passed.

How will I know how much my ad will cost? 
The total cost will update on the right rail as you go. Make sure to check each step as price may go up and down based on the package, options added and what step you are on. The final page will have the final price and you can go back and edit.

How do I cancel an ad?

Login and click on the “My Ads” link. Find the ad that is currently running or the one you want to renew and click on the “Cancel Ad” link. Most packages are non-refundable even if the ad is stopped early.

How do I renew an ad?

Login and click on the “My Ads” link. Find the ad that you would like to renew and click on “Reorder Ad”.

Saved Ads

If you have previously saved an ad and now want to go in and finish placement, first make sure you are logged in, next go to “My Ads” drop down and it will be available to view, modify/submit, purchase or delete. If you click on the “View All Ads” link you will need to click on “Show Filter” box in order to see saved ads.

Can I make edits to my ad mid-schedule?

Once your ad has started running in print or online, we will need to edit it for you. If it is a free ad, we ask that you cancel it and start over. For more information, see instructions under “Modify an existing ad” link in the box under the account log in.

Packages- Print/Online

All packages include online and some packages are online only. When the package you choose includes both there are separate print steps and online steps for wording and scheduling. Online wording is almost unlimited at no extra fee.

Can I spell check my ad?

The ad text box is set up to autocorrect/give replacement options for misspelled words.

How do I upload my own picture or logo?

On the “Customize Your Ad” page, there is an upload box at the bottom of the page. “Upload image.” Make sure to crop photos with extra background in them. If your photo uploads upside down or sideways there are easy tools to use to re-orient them correctly. For multiple photos online, the top/first photo shows first and so on.

Is JPG the only format that can be used for a photo? 

Yes, all files must be jpegs.

Can I use a photo from a website? 

Photos from websites are usually too small to print well, even if they look fine on the screen. Images need to be high resolution to avoid looking fuzzy in print.

What is a good resolution for a photo?

A photo should be no less than 200 dpi at the size it will print.

Is there a maximum file size for a photo?  

Yes.  Photos should be under 2,000 Kbytes or 2 MB

Photo Ads

Most of our sites have special “photo ad” sized (discounted) ads that are wider than the 8 column line ads. With the wider size these give a much better image for the photo(s). These are a set size with the photo(s) and text formatted in a specific way. Make sure to choose these in the category selection at the very beginning. The choices are for Real Estate Photo Section (can be found in the Real Estate drop down category), Auto Photo Section (Transportation) and Rental Photo (Rentals).

How do I pay for my ad?

Use your Visa, Mastercard, Discover or American Express card. Some frequent clients that already have an established billing account set up with us can request to set self-service placement to be billed as well. Please reach out if you would like this option using our Customer Service & Support menu.

Will I receive confirmation that my ad has been processed?

A confirmation email will be sent to the e-mail address listed for your account.

Is there 24-hour self-service customer assistance?

Our business hours are 8:30 a.m. - 5:00 p.m. (Mountain Time) Monday thru Friday. We will return all calls or emails within 1 business day.

Didn’t find the answer you need?

Click on the “Customer Service and Support” link in the box under the account log in for assistance.